Returning process

Return and Refund Policy

Last Updated: June 2026

1. Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable Dutch and European consumer protection laws.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement sent by email to:

Email: [Your Support Email]

You may use the model withdrawal form provided by EU law, but it is not mandatory.

2. Return Conditions

To be eligible for a return:

The item must be returned within 14 days after notifying us of your withdrawal.
The item must be in its original condition.
The item must be returned with all accessories, manuals, packaging, and included items where reasonably possible.
You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning, as you would in a physical store.

We reserve the right to reduce the refund if the value of the goods has diminished due to handling beyond what is necessary to inspect the product.

3. Return Procedure

To initiate a return:

Contact us at [Your Support Email].
Include your order number and reason for the return (optional).
We will provide return instructions.
Ship the item to the return address provided by our customer support team.

Customers are responsible for ensuring that returned items are properly packaged.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the same payment method used for the original transaction, unless expressly agreed otherwise.

Refunds will be made no later than 14 days after we receive the returned goods or evidence that the goods have been sent back, whichever occurs first.

Original standard delivery costs will also be refunded where required by law. Additional costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery offered by us will not be refunded.

5. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for the direct cost of returning the goods.

If the item is faulty, damaged, or delivered incorrectly, we will cover reasonable return shipping costs.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If you receive an item that is damaged, defective, or incorrect, contact us within a reasonable period after delivery at:

Email: [Your Support Email]

Please include:

Your order number
A description of the issue
Photographs of the product and packaging where applicable

We will assess the situation and provide an appropriate solution, which may include replacement, repair, or refund.

7. Non-Returnable Items

The right of withdrawal may not apply to certain products, including:

Custom-made or personalized products.
Sealed products that are not suitable for return due to health protection or hygiene reasons once unsealed.
Goods that become inseparably mixed with other items after delivery.
Other products excluded from the right of withdrawal under applicable Dutch and European law.